Background of Technology Project The Project to be studied is an implementation of a work assignment and tracking system in an IT department in a medium sized company. The IT Department before the project was started, had undergone a management change and a reorganization due to corporate cost cutting and restructuring. The previous structure of the IT organization was teams of people that support specific applications in the system, and the business users of a …showed first 75 words of 1359 total…

…showed last 75 words of 1359 total…This was accomplished by the Remedy AR system. The customized Remedy AR System also incorporated the two principal source of best practices as listed by Trepper which is industry best practice and ones developed within the company. The Remedy AR System already had the industry best practice since it is a widely used system and the company best practices were incorporated through the customization of the system based on recommendations of the different IT groups.