<Tab/>Benefits for Companies using VoIP VoIP provides integrated voice and data application. IP Telephony merges a telephone system with the computer network providing many advantages for a business ranging from reduced long distance expense to improved customer service. Furthermore, VoIP assists a business in improving, knowledge management, and conduct video conferencing. Benefits for Businesses conducting E-Commerce For example: In the network-telephony model, the Web user begins a transaction at the …showed first 75 words of 538 total…

…showed last 75 words of 538 total…messaging enhances the company's communication system, supports knowledge management, and enables timely response to customer requests. A Quote from Cisco Systems, Inc "The successful businesses of the future will be the Ones who are the most successful in implementing network Telephony services in order to create demonstrable Competitive advantage." Public Copyright © 1999 Cisco Systems, Inc. All Rights Reserved. References www.avaya.com http://www.ir.com www.comnews.com www.prenhall.com/panko