Lloyds TSB Group PLC by, Omar Abdulle - AVCE Business studies Department To be handed in by, 15th January 2003 to, Geoff Garvey Business at work Lecturer Table of Contents Appendix 1.1 Terms of Reference / Procedures I am a student at the College of North East London in the Business Studies department. I am studying for the Advanced Vocational Certificate of Education (AVCE) Business that is sometimes known as the Vocational A-Level. For my Business at Work …showed first 75 words of 3777 total…

…showed last 75 words of 3777 total…to report their discomfort and through that form that the branch manager can ask the head office for improvements to the branch or even allowing him to have a few extra cashiers more than the usual. As far as their queuing system is concerned 5 customers made no secrets about their feelings of the inefficiency of that system, but could only have respect for the accountants who are well skilled and are always at their best.