CLUEING IN CUSTOMER - <Tab/>The story is about Mayo Clinic. It has three main campuses, more than 2,800 staff physicians and revenue in excess of $4 billion. - <Tab/>They have their message: At Mayo Clinic, the patient comes first. -<Tab/>The way they hire and train employees: All actions of Mayo staff members clearly signal the patient-first focus. They know "The best …showed first 75 words of 289 total…

…showed last 75 words of 289 total…not work for Mayo Clinic. -<Tab/>Technology: Using a sophisticated internal paging, telephone, videoconferencing system connects people quickly and easily. -<Tab/>Facilities: The buildings have wide-open spaces, a marble stairwell and floor, glasswork sculpture suspended above and a multistory wall of windows looking onto a garden. Public spaces are purposely made softer with natural light, color, artwork, piano music, and the sights, sounds of fountains.