Preface Operation management is the management of the productive resources of the firm, which includes raw materials, human resources, land, equipment and facilities in the manufacture of goods or the delivery of services. It entails the design and control of operations processes centred around activities and people in order to provide maximum value. Each operation comprises a set of highly interdependent sub-system, none of which can survive independent of the others. All operations produce either …showed first 75 words of 2736 total…

…showed last 75 words of 2736 total…confidence level of the customers towards the products quality and reliability produced by Roche China Operation. Conclusion With all the above-mentioned measures Roche China has taken, in a two-three years period, Roche China has gain the quality image of their products in this booming-up Chinese market as well as in the global supply chain of Roche organization. It now becomes an integral part of Roche global supply chain, and the prioritised place to capacity expansion.