Quality refers to the inherent or distinctive characteristics or properties of a person, object, process or other thing. Such characteristics or properties may set a person or thing apart from other persons or things, or may denote some degree of achievement or excellence. Dimensions of quality is to actually use the dimensions to measure the quality of a particular product; the dimensions must be measurable characteristics. For example, you cannot measure the performance of an …showed first 75 words of 506 total…

…showed last 75 words of 506 total…product and service rankings that reflect the opinions of consumers. - Bases research solely on responses from millions of consumers and business customers worldwide. - Does not publish or incorporate the opinions of J.D. Power and Associates in rankings. - Does not test products. - Presents studies that serve as industry benchmarks for measuring and tracking quality and customer satisfaction. Basically what a consumer wants is a product research that delivers an unbiased result.