Executive Summary This report presents findings on the operational aspect of Garuda Indonesia Airline in Brisbane. It aims to evaluate the effectiveness of Brisbane operations in relation to the fulfilment of the organisational objectives. Aspects of operation were identified and analysed, and contrasted to the organisation strategy as a whole. Interviews with the General Manager and visit to the airport were conducted to collect primary information, and to gain knowledge about the nature of the …showed first 75 words of 7718 total…

…showed last 75 words of 7718 total…Carol A, Bednar, David A. Academy of Management. 'Defining quality: Alternatives and implications'.The Academy of Management Review. Briarcliff Manor: Jul 1994. Vol. 19, Iss. 3; p. 419 (27 pages) Russell, R. S. & Taylor III, B. W. 2003. Operations Management 4th ed. USA: Pearson Education International Taneja, N.K. 1982. Airline planning: Corporate, Financial, and Marketing. Toronto: LexingtonBooks Xagoraris, Mathew. (2003) 'Six Sigma in action: How NCR has used it to improve its critical services'. CMA Management. Hamilton. Vol. 77, Iss. 7; p. 29