Surveys have shown that as many as one in ten purchases turn out to be faulty - from unsafe food to badly made clothes. When buying a product it should be suitable for the purpose for which it is intended. Some companies adopt good consumer services policies while some give you the run-around. How often have we heard "No one else has complained", to which you should respond you are complaining about your item only. …showed first 75 words of 991 total…

…showed last 75 words of 991 total…tag with the company name, a witness to the purchase, a cheque stub, and a credit card receipt. Credit notes are not a remedy recognised by the law and are therefore either less or more than you are entitled to. They should only be accepted if you have no legal rights. Once you have accepted a credit note you cannot demand that it be exchanged for cash. Some credit notes have limits attached to them.