Problem Analysis Paper How the Problem Became Self-Evident Joe Donaldson's customer service issue has been an ongoing escalating problem. The source of this problem stems from several different avenues. The first big issue is the lack of communication between the different departments. Time Navy, Inc. has done a great job of setting up each department to handle a situation quick and efficiently. Normal the departments have had virtually no reason to communicate with each other …showed first 75 words of 806 total…

…showed last 75 words of 806 total…responsibilities and company policies that relate to this particular issue. This type of facilitative meeting should help the customer understand more clearly the company's position on this issue, and perhaps circumvent future misunderstandings related to this issue through education. References ACU-5 Welcome Aboard. Retrieved February 8, 2005, from http://www.acu5.navy.mil/welcome.htm eBay Home Page. Retrieved February 13, 2005, from http://www.ebay.com USNS Comfort Home Page. Retrieved February 8, 2005, from http://www.comfort.navy.mil/