WAL-MART - A Case Study in Managing Technical Transitions Managing Technical Transitions Prof. Michael Lawless February 24, 2001 Prepared by: Andrew Bender Ann Howell Amy Lavin David Torgerson Founded in 1962 by Sam Walton, Wal-Mart followed an amazing pattern of success and growth, eclipsing all other U.S. department store retailers by the early 1990's. In early spring 2001, Wal-Mart enjoyed a huge market capitalization of over $230B, which was down from highs of nearly $300B in early 2000. Over …showed first 75 words of 4861 total…

…showed last 75 words of 4861 total…January 17, 2001. Walmartstores.com, "Wal-Mart Online to Offer Customers the Ultimate in Payment Card Security". June 2, 1997. Walmartstores.com, "Wal-Mart Selected by CIO Magazine as a Top 100 Company to Excel in the 21st Century". August 16, 1999. Walmartstores.com, "New Wal-Mart Fulfillment Distribution Center to Provide Service to Wal-Mart.com". August 2, 2000. Websites: www.accel.com www.Wal-Mart.com www.walmartstores.com -------------------------------------------------------------------------------- [1] Treacy, M., and F. Wiersema, "Customer Intimacy and Other Value Disciplines," Harvard Business Review, 1992. [2] Jupiter Media Metrix.