It have been many attempts to define customer service. Depending on an organization's focus,such as retailing,industry,manufacturing,or service,the goals in providing customer service may be different. Some common characteristics for customer-focused organizations include: The organization has both internal and external customers. The focus is on meeting the needs of the customer. Customer find information,products, and services easily accessible. The concept of customer service is not new.Over the years it …showed first 75 words of 327 total…

…showed last 75 words of 327 total…really started to gain ground. In the 1800s , as the mail services matured, companies such as Montgomery Ward and Sears Rooebuck introduced the mail order catalog to address the meeds of dispersed customers . Today, business environments in the United States and other developing nations have changed dramatically as the economy has shifted from dependence on manufacturing to a focus on providing timely,quality service. The age of the service economy is now alive and strong.