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«My goal at Delta is to return our service levels to industry leading, which they were for decades until the mid-'90s. If we do that and keep the hearts and minds of our people as we do that, it will ultimately lead to financial success.»

«There's never been a company that I've wanted to leave consulting to work for other than Delta. It's a company I can feel very passionate about and feel passionate about saving.»

«We're certainly not holding up our network plans. These are actually things that help morale a lot.»

«Delta's new service to Africa will mark many firsts for our hometown of Atlanta and for our customers, including the first non-stop service between Atlanta and Senegal on the West African coast, and the first Delta-operated service from Atlanta to Johannesburg. As evidenced by our recent growth in most every corner of the globe, Delta is making decisive moves to establish itself not only as the U.S. airline of choice but as a global leader. We intend to offer customers service to more worldwide destinations than any other airline and to distinguish our service with a mix of style and hospitality that is being defined by our enhanced product and network offerings.»

«Delta's new service to Africa will mark many firsts for our hometown of Atlanta and for our customers, including the first non-stop service between Atlanta and Senegal on the West African coast, and the first Delta-operated service from Atlanta to Johannesburg. We encourage our customers to make their support for Delta's first service to Africa known to help ensure a speedy approval from the U.S. Department of Transportation for this historic new route.»

«This really will help us continue to build transcontinental and international services out of New York.»

«We're building a hub here. One of the decisions we had to make is if we were going to compete in New York. The short answer is yes.»

«We fly people to the West and South very well now, but we don't serve the Northeast too well. To get there before, you had to either drive from these cities or you had to connect through somewhere else. This should bring in new customers.»

«We've reached about the limit of where we want to put load factors.»

«Delta is New York's leading airline and we are pleased to extend the reach of the superior schedules and service we offer at our New York-JFK hub to customers across the Northeast and on the West Coast. This summer's expansion at JFK will significantly increase the convenience of choosing Delta for travel between the U.S. and destinations around the world thanks to Delta's extensive offering of flights to 31 international destinations from JFK. Delta intends to remain the leader for our customers in New York with more combined flights and destinations from the city's preferred airports at LaGuardia and JFK than any airline serving the market.»