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Letter "J" » John Kellington Quotes
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«We were looking for a way to quickly capture the experience an agent had while using the Web site. We wanted to find out how quickly an agent could ... get a quote. We wanted to find out where any difficulties might be.»
Author: John Kellington
«When agents used the back button on the browser [rather than the application's back function], sometimes the application behaved oddly.»
Author: John Kellington
«It allows you to see the user experience so you can proactively see if customers are having difficulty with the site.»
Author: John Kellington
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